CUSTOMER CARE
YKconcept endeavour to provide trendy fashion, including officewear, casualwear and dancewear etc to customers.
If you are interested in our products or have any inquiries/comments, please feel free to email us at ykconceptco@gmail.com
General Inquiries
Shipping Policy
Hong Kong and Macau shipping services are handled by SF Express, Their tracking number can help to track the shipping status.
- Your order will be sent out within 1-2 business days after the order payment is completed.
- Freight collect by SF Express: The freight charges will be collected when the goods reach you. It is recommended that to pick up at SF Service Point or send to the industrial /commercial area. Normally, a product will be charged $30. If the customer purchases more than one item, we will try to send it together to reduce the shipping cost.
- After mail it, a tracking number will be sent to the buyer's email address (please specify in advance if you want to notify you by whatsapp)
To contact SF Express, please click
http://www.sf-express.com/hk/en/
For customers who request for international shipping service, please feel free to contact us via email.
Return & Exchange Policy
Goods sold are neither refundable nor exchangeable.